ezwin Privacy Policy – How We Handle Your Personal Data

This Privacy Policy applies to all players who access or use the ezwin platform, including the website at ezwin.bid and any related mobile-optimised pages. It covers how we collect, use, store, share, and protect your personal information in connection with your use of our online gaming services in the Philippines. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal data responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. If you do not agree with any part of this policy, you should not register an account or submit any personal information to us. We may update this policy from time to time, and the most current version will always be available on this page with the date of the last revision clearly indicated.

When you register an account on the ezwin platform, we collect personal information that is necessary to create and manage your account, verify your identity, and process your transactions. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. In addition to information you provide directly, we automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience for Filipino players. We do not collect any sensitive personal information beyond what is strictly necessary for the purposes described in this policy.

The personal information we collect is used solely for the purposes of operating your account and delivering our gaming services to you. Specifically, we use your data to verify your identity and age, process deposits and withdrawals, administer bonuses and promotions, and provide customer support when you contact us at [email protected]. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements applicable to online gaming platforms serving the Philippines. Your email address and mobile number may be used to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are service-related and are not optional marketing messages. If you have opted in to receive promotional communications, we may also send you information about new games, offers, and platform updates; you can opt out of these at any time by contacting our support team. We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent. All use of your data is proportionate to the purpose for which it was collected and is consistent with your reasonable expectations as a registered player.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited circumstances in which we may share your data with trusted third parties in order to operate the platform effectively and meet our legal obligations. These include payment processors and e-wallet providers who handle your deposit and withdrawal transactions, identity verification service providers who assist with KYC (Know Your Customer) checks, and technology partners who provide platform infrastructure and security services. All third-party service providers who handle your data on our behalf are contractually required to process it only for the specific purposes we have authorised and to maintain appropriate security standards. We may also disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we are legally required to do so, or if we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In the event that ezwin undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by applicable law.

Your personal data is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational security measures, including encryption of data in transit and at rest, to protect your information from unauthorised access, disclosure, alteration, or destruction. Access to personal data within our organisation is granted on a need-to-know basis, and all staff who handle player data are trained on data protection obligations. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, including anti-money laundering regulations that may require us to keep transaction records for a minimum number of years. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our data retention schedule. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you should also take steps to protect your account by using a strong password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action.

Under the Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you by submitting a written request to [email protected], and we will respond within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that may apply. If you believe that your data has been processed in a manner that violates your rights under Philippine law, you have the right to lodge a complaint with the National Privacy Commission (NPC). We take all data subject requests seriously and will acknowledge your request promptly and keep you informed of the outcome. To exercise any of these rights, please contact our support team at [email protected] with your full name and account details.

The ezwin platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a user. Cookies are small text files stored on your device that allow us to recognise your browser, maintain your session while you are logged in, and remember your preferences. We use strictly necessary cookies that are essential for the platform to operate, as well as functional cookies that remember your settings and preferences across sessions. We do not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can manage or disable cookies through your browser settings at any time; however, please note that disabling certain cookies may affect the functionality of the platform and your ability to log in or complete transactions. By continuing to use the ezwin platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy. If you have questions about how we use cookies, please contact us at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will keep you informed of any actions taken in response to your request. This Privacy Policy may be updated periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your information. Your continued use of the ezwin platform after any changes are posted constitutes your acceptance of the updated policy. For related policies, please also review our Terms and Conditions and Responsible Gaming pages, which together form the full agreement governing your use of the platform.